Privacy Policy

Last Updated: March 13, 2025

1. INTRODUCTION

Welcome to Mandalay and Company ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.mandalayandcompany.com) (the "Site") and use our services, including placing orders for our products.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Site, including:

Personal Information

  • Contact information (such as name, email address, mailing address, and phone number)
  • Billing information (such as credit card number, billing address, and other payment details)
  • Account information (such as username and password)
  • Order history and preferences
  • Size preferences, style preferences, and other shopping information
  • Demographic information (such as age, gender, and location)
  • Any other information you choose to provide

Non-Personal Information

  • Browser type and settings
  • Device information (such as your operating system, hardware model, and IP address)
  • Cookie data (see our Cookie Policy section for more details)
  • Usage details (such as how you navigate and use our Site)
  • Shopping patterns and preferences

3. HOW WE COLLECT YOUR INFORMATION

We collect information from you in several ways:

Directly From You

  • When you create an account
  • When you make a purchase
  • When you sign up for our newsletter
  • When you participate in surveys, contests, or promotions
  • When you contact our customer service
  • When you post reviews or comments
  • When you fill out forms on our Site

Automatically

  • Through cookies and similar tracking technologies
  • Through server logs and analytics tools
  • When you use or view our Site via your browser or device

From Third Parties

  • Business partners
  • Payment processors
  • Social media platforms (if you interact with us through social media)
  • Service providers (such as shipping companies and marketing partners)

4. HOW WE USE YOUR INFORMATION

We may use the information we collect for various purposes, including:

  • To provide, maintain, and improve our Site and services
  • To process and fulfill your orders, including delivery coordination and returns
  • To create and manage your account
  • To personalize your shopping experience and provide product recommendations
  • To communicate with you about orders, products, and services
  • To send you marketing communications, newsletters, and promotions
  • To respond to your inquiries and provide customer support
  • To process payments and prevent fraudulent transactions
  • To administer contests, surveys, and promotions
  • To analyze usage trends and improve our Site's functionality
  • To comply with legal obligations and enforce our terms of service
  • To protect the security and integrity of our business and Site

5. SHARING YOUR INFORMATION

We may share your personal information with:

Service Providers

Companies that provide services on our behalf, such as payment processing, shipping, customer service, marketing, and website analytics.

Business Partners

Strategic partners who help us provide our products and services.

Corporate Affiliates

Our parent company, subsidiaries, and affiliates (if applicable).

Legal Requirements

When required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is necessary to:

  • Comply with the law or legal process
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of others
  • Investigate fraud or respond to a government request

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. These technologies help us understand user behavior, remember your preferences, and improve your experience on our Site.

Types of Cookies We Use

  • Essential cookies: Required for the Site to function properly.
  • Preference cookies: Remember your settings and preferences.
  • Analytics cookies: Help us understand how visitors interact with our Site.
  • Marketing cookies: Track your browsing habits to deliver targeted advertising.

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may be inaccessible or not function properly.

7. YOUR CHOICES

You have certain choices regarding the information we collect and how we use it:

Account Information

You can review and update your account information by logging into your account on our Site.

Marketing Communications

You can opt out of receiving our marketing emails by clicking the "unsubscribe" link in any marketing email we send. Even if you opt out of marketing communications, we may still send you service-related communications.

Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.

Do Not Track

We do not currently respond to "Do Not Track" signals from web browsers.

California Privacy Rights

California residents may have additional rights regarding their personal information, as described in Section 10 below.

8. DATA SECURITY

We implement appropriate security measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. CHILDREN'S PRIVACY

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our files.

10. STATE-SPECIFIC PRIVACY RIGHTS

California Residents

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information:

  • Right to Know: You can request information about the personal information we collect, use, disclose, and sell.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You can opt out of the sale of your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in Section 12.

Other States

Residents of Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy laws may have similar rights. Please contact us to exercise any applicable rights in your state.

11. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. The date the Privacy Policy was last revised is identified at the top of the page. We will notify you of any changes by posting the new Privacy Policy on this page and, if the changes are significant, we will provide a more prominent notice.

12. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us

13. ONLINE POLICY ONLY

This Privacy Policy applies only to information collected through our Site and not to information collected offline.

14. YOUR CONSENT

By using our Site, you consent to our Privacy Policy.